Shopping Policies

We have been serving the public under the same ownership for twenty- five years and have built a reputation for honesty, reliability and very strong ethics over that time. It is our policy to deal with all of our customers honestly and sincerely and with respect at all times. In the rare event of any faulty goods we will promptly refund the full purchase price of all items returned to us within a reasonable time period.Direct and personal contact with management is available to customers at all times through e-mail to; info@crystalcaves.com.au

Products.

Since the start we have been importing quality jewelry, crystals, minerals and fossils directly from the sources all over the world. The majority of the products you see on this web site are not commonly available elsewhere, and many are quite exclusive to ourselves. We continue to buy directly from mines and manufacturers in countries as far flung as Uruguay, Brazil, Mexico, Poland, Russia, USA, Canada and many others. This direct sourcing means that our customers find our products refreshingly different, and always good value.

Privacy Statement.

The Crystal Caves respects the privacy of the people we deal with and we are also bound by the provisions of the “Australian Privacy Act 1988” and it’s associated regulations.
The Crystal Caves will collect information in normal business dealings such as through correspondence, customer feedback forms and information submitted by customers though our shopping website etc. This information may include names, addresses, telephone numbers, e-mail addresses, credit card details etc.
The Crystal Caves takes every reasonable precaution to ensure that all such personal information is kept secure and confidential and only authorised personnel have access to that information. Authorised personnel at The Crystal Caves are made aware of their responsibilities regarding personal information and it’s confidentiality.
The Crystal Caves collects and in some cases stores personal information with the sole aim of providing goods and services to customers along with a high level of customers service. We may use stored personal information on occasion to inform customers of new information, products or services .
The Crystal Caves will not share or sell or trade personal information under any circumstances.
Any queries or concerns about personal information collection at The Crystal Caves should be sent to;

The Privacy Officer,
The Crystal Caves, 69 Main Street,Atherton 4883, Queensland, Australia.

Or by e-mail to;
privacy@crystalcaves.com.au